RECEPTIONIST/TELEPHONE OPERATOR
Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
RECEPTIONIST/TELEPHONE OPERATOR RESPONSIBILITIES
- Interrupt busy lines if an emergency warrants.
- Keep record of calls placed and received, and of related toll charges.
- Listen to customers request, referring to alphabetical and geographical directories to answer questions and provide telephone information.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situation.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Provide relay service for hearing-impaired users.
- Set up conference calls in different locations and time zones.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Calculate and quote charges for services such as long-distance connections.
- Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
