CUSTOMER SERVICE
Customer Service Representative typically works for corporations as a part of the customer service department. They help customers order and return products and assist them in assembling or repairing products by offering advice.
Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email. They may need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.
CUSTOMER SERVICE RESPONSIBILITIES
- Providing introductory information to new customers.
- Ensuring that customers are satisfied with products or services.
- Following up with clients or customers to check that they’re still satisfied with any purchases.
- Letting customers and clients know about additional products or services.
- Determining the quickest, most effective ways to answer a client’s or customer’s questions.
- Escalating queries and concerns.
- Troubleshooting common issues with a product or service.
- Working with a team of CSRs and other departments to find appropriate solutions.
